Your Safety is Our Priority

1. INTRODUCTION

Hostel Connect values your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and protect your information.

2. Information We Collect

a. Personal Information

• Full name
• Phone number
• Email address
• National ID details

b. Profile Information

• Gender
• Level of study
• Preferences (for roommate matching)

c. Transaction Data

• Payment records
• Escrow transactions
• Booking history

d. Usage Data

• Pages visited
• Actions taken on the platform
• Device/browser information

3. How We Use Your Information

We use your data to:

• Create and manage accounts
• Verify user identity
• Facilitate hostel bookings and payments
• Enable roommate matching
• Improve platform performance
• Communicate updates and notifications

4. Data Sharing

We may share your data with:

• Verified Hostel Partners (for inspections and bookings)
• Payment providers (for secure transactions)
• Legal authorities (if required by law)

We do not sell your personal data.

5. Data Security

We implement:

• Secure servers
• Encryption protocols
• Access control systems

However, no system is 100% secure.

6. Data Retention

We retain your data:

• As long as your account is active
• As required for legal or operational purposes

You may request deletion of your data.

7. Your Rights

You have the right to:

• Access your data
• Request correction
• Request deletion
• Withdraw consent

8. Cookies & Tracking

We use cookies to:

• Improve user experience
• Analyze platform usage

You can disable cookies in your browser settings.

9. Third-Party Services

We may use third-party tools for:

• Payments
• Analytics
• Communication

These services have their own privacy policies.

10. Children’s Privacy

We do not knowingly collect data from individuals under 16 without consent.

11. Updates to Policy

We may update this policy periodically. Continued use means acceptance.

12. Contact

For privacy concerns:

Email: support@hostelconnect.com